Return Policy

Effective Date: 10/29/2025

At RTM Cabinets, every product we build is made with care and craftsmanship. Because many of our pieces are custom-made to order, returns and refunds are generally handled on a case-by-case basis.

Custom Orders

Custom cabinetry and built-to-spec projects are not eligible for standard returns or refunds once materials have been ordered or production has begun. However, if there is an issue with craftsmanship, fit, or materials, we’ll work directly with you to determine an appropriate solution — which may include repair, replacement, or partial refund, depending on the circumstances.

Stock or Ready-Made Items

If you purchased a non-custom or in-stock product, you may contact us within 10 business days of delivery or pickup to discuss potential return options. Returned items must be unused, in original condition, and approved by RTM Cabinets before being accepted.

Case-by-Case Evaluation

Each situation is unique. We review all return or refund requests individually, taking into account factors such as the product type, installation status, and reason for the request. Our goal is always to ensure fairness and customer satisfaction while maintaining the integrity of our craftsmanship.

How to Request a Return

To start a return or discuss an issue with your order, please contact us using the information in the website footer. Include your name, order details, and a description of the concern.

Shipping & Handling

If a return is approved, customers are responsible for any shipping, handling, or restocking fees unless the return is due to an error on our part or a verified defect.